Every vehicle. One clear next step.
PrioraFlow shows which job needs attention now, why it matters, and what action should happen next — bringing clarity in every step.
Priority cockpit
Today’s active flow
A-1042
VIP waiting approval
92
priority
B-2218
Parts ETA overdue
84
priority
C-7781
QC before handover
71
priority
Two product paths
Use PrioraFlow with your DMS, or as the full workshop OS.
DMS-connected operational intelligence
PrioraFlow Connect
For dealers and workshops that already have a DMS. Connect adds WIP visibility, loading, capacity, bottlenecks, priority, and management dashboards on top of existing DMS data.
Standalone workshop operating system
PrioraFlow standalone
For workshops with no DMS. Workshop runs the operation natively from appointment booking and job cards through stock, estimates, invoicing, and operational analytics.
The problem
Busy workshops do not fail from lack of effort. They fail from lack of visibility.
Promised delivery times get missed before anyone notices.
Parts delays and idle vehicles hide inside WhatsApp groups and spreadsheets.
Managers keep walking the floor because there is no live operational picture.
Service advisors lose time deciding which customer or vehicle needs attention first.
What PrioraFlow does
From job tracking to priority-driven operations.
Live priority score
Every job gets a 0–100 priority score based on promised time, waiting status, customer urgency, parts risk, and operational delay.
Next Best Action
PrioraFlow does not only show status. It tells the team the next practical action: inform customer, chase parts, start work, QC, or prepare handover.
Customer informed flow
Track when customers were last updated and surface overdue follow-ups before frustration becomes a complaint.
Management visibility
Owners and managers see the whole operation in one board: reception, workshop, parts, delivery risk, accountability, and blockers.
Priority engine strength
Priority is not one rule. It is a weighted decision system.
PrioraFlow starts every job with a base score, then adds points from real operational categories. The result is capped at 100 and translated into Low, Normal, High, or Critical urgency.
Formula
Priority = min(100, 10 + active weighted factors)
Most groups apply the strongest matching item only. Customer waiting can stack with customer sensitivity, because a waiting angry/VIP/comeback customer is genuinely more urgent.
Promise Risk
Protects delivery commitment
Flags jobs before the promised time is missed, with the strongest weight when already overdue.
- Promise overdue
- Due within 2 hours
- Due within 6 hours
- No promised date set
Customer Pressure
Protects customer experience
Raises priority when the customer is physically waiting or the relationship needs extra care.
- Customer waiting
- Angry / complaint risk
- VIP customer
- Comeback case
Customer Decision
Unblocks advisor follow-up
Keeps estimate-sent jobs visible while the workshop is waiting for approval or customer reply.
- Waiting customer decision after estimate sent
Parts Risk
Exposes hidden workshop blockers
Turns parts problems into visible operational risk instead of letting vehicles sit silently.
- Parts backorder
- Waiting warehouse
- Parts need order / waiting parts
Idle / Delay Risk
Finds stuck vehicles
Detects jobs with no recent movement so management can intervene before delay becomes normal.
- Idle 24h+
- Idle 12h+
- Idle 6h+
Stage Urgency
Pushes critical workflow points
Gives extra focus to active diagnosis and QC/near-delivery stages where timing matters.
- Checking / diagnosis
- Quality check / near delivery
Ready to Inform
Prevents finished cars sitting idle
Highlights vehicles ready for collection when the customer still has not been informed.
- Ready but customer not informed
Value Weight
Keeps revenue visible
Adds a business-value nudge so high-value estimates receive the right attention.
- Estimate 10k+ AED
- Estimate 5k+ AED
Quick tutorial
How the daily flow works.
The main landing page should teach this simple story: create/import jobs, let priority scoring rank them, then execute the next best action until delivery.
Import or create active bookings.
Assign advisors, technicians, promised dates, parts status, and workshop stage.
Let the priority engine rank the work automatically.
Use Next Best Action to move each vehicle forward.
Review bottlenecks, deferred work, approvals, and customer follow-up from one cockpit.
Built for the full team
Role-based control
Managers see everything. Advisors see their jobs. Technicians see assigned work. Everyone gets the right level of focus.
Clear business outcome
Fewer missed promises, faster response to stuck vehicles, better customer updates, and clearer accountability across the workshop.
Ready to control the flow?
Use PrioraFlow as the cockpit for every active job — from booking to handover.
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